To take advantage of free delivery, the total amount of your order must be equal to or greater than $80 before taxes.
This special offer does not include additional transportation costs (large packages and remote area).
Sport VL reserves the right to modify or cancel free delivery starting at $80 of purchase at any time.
Delivery times depend on product availability. Generally, delivery times in Quebec are between 2 to 5 working days, and between 1 to 2 weeks for remote regions and the rest of Canada.
If products are not available when you order, you will be notified as soon as they are and we'll ship them as soon as possible.
Returns without authorization are not accepted. I
f this situation occurs, the product will be returned to you at your expense (round trip).
With our authorization, you can return a product and get a credit, an exchange or a refund within 10 business days of the date of your Sport VL invoice. Shipping is at your expense.
Between the 10th working day and the 30th calendar day following the date of the invoice, a handling fee of 20% for verification and restocking will be invoiced.
Returns are not possible after 30 calendar days following the date of the invoice.
To get a return authorization, you can either:
1. Visit our website at https://sportvl.ca/. You will receive an email confirmation within 48 hours.
2. Call our customer service department at 1-844-698-6980.
You will have to provide the part number, the quantity and the reason for the return.
Steps to follow to return an item
A credit, an exchange or a refund will be granted within 10 days of your purchase, only if the following conditions are met:
· The item has not been worn ;
· The item has not been washed ;
· The original labels must remain on the item ;
· Items must remain in their original packaging ;
· The original purchase invoice must be included in the return shipment.
Non-defective products returned to Sport VL must be in new condition. Any item with altered packaging will be refused and returned at your expense (round trip).
Any promotion of the liquidation type is a final sale with the exception of a product considered defective or resulting from a mistake by Sport VL.
Any mistake you notice upon receipt of your order must be reported to Sport VL within a maximum of 10 working days after your invoice date.